Terms of service

Last updated: November 2026

The free audit

The free audit is provided as is. It is a snapshot of live AI answers on the day it was run. AI answers vary between runs, engines and locations, so results are indicative, not guaranteed to be reproducible.

Paid services

Paid engagements are governed by a written agreement. Scope, fees, term and payment terms are agreed on a call and set out in that agreement before any work starts.

Guarantee

We agree a concrete, measurable target with you on the call (for example, named in 10 of your 50 tracked questions by day 90) and put it in writing. "Cited" means your brand is named in an answer to a tracked question by at least one tracked AI engine in our daily tracking. The full definition is in your agreement. We do not guarantee any specific ranking, traffic or revenue.

Honest methods only

We will not create fake accounts, buy votes, buy or write fake reviews, or post under false identities, and we will decline any instruction to do so. Content posted on your behalf is posted by your real team members, with disclosure of their affiliation where a platform expects it.

Acceptable use

Do not abuse the audit form, attempt to circumvent rate limits, or submit data about third parties you are not entitled to submit.

Liability

To the extent permitted by law, we are not liable for indirect or consequential losses. Our total liability is limited to the fees you paid us in the preceding three months.

Contact

CiteTrace, hello@citetrace.org.